Hi. How can
we help?
Getting Started
Connecting with Creators
Safety and Security
About League of Nova
League of Nova is a new platform for fans to request for 1:1 coffee chats with their favourite social media personalities.
Yes! You can create an account for free and start following your favourite creators. If you’d like to request for meetings, you can pay as you go.
You must be at least 18 years old to join as a fan or creator.
Feel free to write to us directly at personality@leagueofnova.com. Our team will reach out to you to guide you through the next steps.
Signing Up and Getting Started

Go to Sign In and look for the line that says, “Not signed up yet? Create an account here”. Fill in your email and create your password. You will then be asked to create a short profile.

A profile is necessary before you can request for meetings. It helps the community (especially our creators) in getting to know you.

When you start your journey with us, your rank will be Bronze I. As you make contributions, you will be promoted to the next rank. There are five ranks in total, with three divisions each - Bronze, Silver, Gold, Platinum, Nova. The highest rank being Supernova (ie Nova III).
Home is where you can discover different creators based on their niches (art, lifestyle, fitness, etc.). On Explore, you can find creators who have created meetings for the upcoming week.
You can follow a creator by clicking on the Follow button next to his or her profile picture. In following your favourite creators, you are customizing your Home and Explore feed.
Making a Request
Go to Explore to find all available meetings for the upcoming week. If there is a creator that you'd like to meet, click the Request button and follow the steps accordingly.
Select the meeting time based on the creator's availability. The duration of all meetings will be 90 minutes.
You can choose from a list of locations selected by the creator.

When you make a request, you will be asked to enter a contribution amount. This is like a virtual gift that you can send to support your favourite creators on the platform.

Simply enter the amount of rubies that you would like to contribute. Ruby is virtual currency that creators can convert for real money (1,000 rubies = 1 SGD)

The payment method allows us to charge the contribution amount when your request is accepted. There will be no charge if your request is unsuccessful.

Your card information will be fully encrypted and secured by our partner Stripe.

Just sit back and wait for the creator to respond to your request. You can check the latest status or cancel the request via your Account anytime.

If the creator accepts your request, the status in your account will be updated from Pending to Accepted. We will also notify you instantly via SMS and email.

There could be several reasons why your request is unsuccessful. For example, the creator might have cancelled the meeting or accepted a request from another fan. You can find out the exact reason via your Account.
Meeting the Creator
This means that your meeting is confirmed! Use our chat and call tools to discuss with the creator which cafe / restaurant to meet.
When your meeting is confirmed, the details as stated in your request are considered final. However, you can try contacting the creator directly to suggest any changes.
Currently, our platform only supports 1:1 meetings. If you’d like to introduce other people to the meeting, it is important that you check with the creator via the chat and call tools first to see if that’s okay.

Yes, but cancellation charges will apply.

If you cancel early (more than 5 hours before the meeting), 50% of the contribution amount will be refunded to you.

If you cancel late (less than 5 hours before the meeting), there will unfortunately be no refund.

When this happens, your contribution will be fully refunded.
Please reach out to us via WhatsApp for live support.
We recommend going dutch. If you are feeling generous, you can pay for the creator’s coffee too :)
After the Meeting
You may raise a dispute via your Account or by letting us know on WhatsApp. Our team will look into the matter and aim to reach a resolution within three days.
Each creator maintains a Circle - it’s like a virtual fan club. After a meeting, the creator can choose to add you to his or her Circle. More Circle-related features are coming soon.
You can share how your meeting with the creator went by posting an Update. Other users will then be able to see your update when they view your profile.
Each creator has a leaderboard, which appears near the top of his / her profile. The leaderboard displays all contributions that the creator has received. Your contribution will be reflected in the creator’s leaderboard the morning after your meeting.

When you’re banned by a creator, you will not be able to send a meeting request to the creator anymore. The ban record will also be visible to other creators.

This is a non-reversible action. Please be considerate and respectful in all your interactions, on or off League of Nova to avoid being banned.

Safety
Please write to us via support@leagueofnova.com. Our team will look into the matter and respond to you as soon as we can.

If you’ve been the victim of a crime or feel you’re in immediate physical danger, it’s important that you contact your local law enforcement for help as soon as possible.

To report a serious incident that took place off the platform involving another League of Nova member, please write to us directly via support@leagueofnova.com.

We take reports very seriously. Please do not hesitate to contact us and provide the necessary details so that we can identify and look into the matter quickly.

If someone has created a League of Nova profile using your photos or other personal information, please write to us via support@leagueofnova.com. Once we’ve confirmed your identity, we’ll work to take down that profile immediately.

If you feel that someone is in immediate danger, please contact your local law enforcement for help.

If you or someone you know is in emotional or suicidal distress, there are people available to help, listen, offer support and provide guidance on whatever you may be dealing with. You can find more resources here.

To report a safety concern to us directly, please write to us via support@leagueofnova.com.

Security
Sorry to see you go! But if you’d like to take a break, you can write to us directly at support@leagueofnova.com and our team will help you out.